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Refund policy

English version

General

All prices on this site are in DKK and include Danish VAT. In some countries they will put national toll on the goods. We are not responsible for the extra toll, VAT or other costs. We reserve the right for introduction errors, wrong prices or products that are sold out.

Payment

We accept following payment methods: Visa, Mastercard, Maestro, American Express, JCB and Paypal. The amount will be deducted from your account when the package leaves our stock.

Returns

Our refund/exchange policy lasts 30 days. If 30 days have gone since you have received the package, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@audace.dk.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@audace.dk and send your item to: Scandiagade 25, 2450 Copenhagen SV, Denmark

Return address:

To return your product, you should ship the package to:

Scandiagade 25, 2450 Copenhagen SV, Denmark


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions, please contact us on info@audace.dk

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Dansk version

Handelsbetingelser

Priser og fragt

Alle priser er inklusiv moms. Der tages forbehold for tryk/tastefejl, forkerte priser og udsolgte produkter. Levering sker via Post Danmark.

Levering

Levering af varer fra Audace.dk anses for sket, når forbrugeren har fået varen udleveret. Forsendelsen af varer sker inden for 1-3 dage. Såfremt varer er i restordre kan længere leveringstid forekomme. Hvis dette er tilfældet vil du blive orienteret herom. Hvis levering af en bestilling er udeblevet kan du kontakte os på info@audace.dk.

Returret

Ønsker du at returnere en vare, har du 30 dages returret fra den dato du modtager pakken. Returneres en vare, skal den være i samme stand, som da du modtog varen, dvs. den må ikke have været benyttet. Du afholder selv samtlige omkostninger i forbindelse med returnering af varer. Returneres en vare, refunderes hele købsbeløbet (Eksklusiv fragt). Såfremt du skulle ønske at få ombyttet en vare må du forvente at skulle betale portoen for fremsendelse af varen.

Retur adresse:

Returnering sendes til:

Scandiagade 25, 2450 København SV, Danmark

Har du nogle spørgsmål? Kontakt os venligst på info@audace.dk

 

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